6 - Troubleshooting
EN
If you have any problems with your appliance, you should
check the troubleshooting prior to calling Montpellier Customer
Care.
If the appliance is not working, check:
• That there is power to the appliance.
• The house fuses are intact and the fuse in the plug has not
blown.
• The freezer has not been turned off
• The plug socket is functioning fine. To check this, plug
another electrical appliance in to see if the socket is faulty.
If the appliance is working, but not very well,
check:
• The appliance is not overloaded.
• The thermostat is set to an appropriate temperature.
• The doors are closing properly.
• The cooling system at the rear of the appliance is clean and
free of dust, and not touching the rear wall.
• There is enough ventilation at the side and rear walls.
• This can be due to the decor door(s) not being properly
fitted, causing the freezer door to not close properly thus
letting warm air in. If you are at all unsure, ask your fitter to
check the decor doors.
If the appliance is noisy, check:
• The appliance is level and stable.
• The side and rear walls are clear, and there is nothing
resting on the appliance.
• Note: The cooling gas in the system may make a slight
bubbling or gurgling noise, even when the compressor is
not running.
If the appliance is beeping, check:
• That the door is closed.
If there's water in the base of the freezer, check:
• Check that there is some resistance when opening the door
of the appliance. If it opens at the slightest touch it may
mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage. If you
notice any, and are unable to resolve the issue yourself,
contact Customer Care so that the seal can be replaced.
• This can be due to the decor door(s) not being properly
fitted. If you are at all unsure, ask your fitter to check the
decor doors.
10
If excessive ice has formed in the freezer:
• It is normal for some ice to form in the freezer. This does not
constitute a fault with the appliance.
• Check that there is some resistance when opening the door
of the appliance. If it opens at the slightest touch it may
mean that the door seal needs to be replaced.
• Check the door seal for any kinks, debris or damage. If you
notice any, and are unable to resolve
• the issue yourself, contact Customer Care so that the seal
can be replaced.
• This can be due to the decor door(s) not being properly
fitted. If you are at all unsure, ask your fitter to check the
decor doors.
Technical assistance
To contact the technical assistance, visit our website:
https://corporate.haier-europe.com/en/
Under the section "website", choose the brand of your product
and your country. You will be redirected to the specific website
where you can find the telephone number and form to contact
the technical assistance