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▼ If you do not comply with this User Manual, the product may not work properly even if there is no malfunction.
Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please
contact our Customer Service Center.
Problem
It does not dispense
• Have you closed the Tap Water Supply
Valve?
enough water.
• Do you need to replace the filters?
• Is the Filter Door lock opened?
• Please check if it's installed on firm, even
There is a loud noise
ground.
coming from the product.
• Does it touch any other objects?
• Is the Tray assembled properly?
• Are the back surface and the side surfaces
of the product in contact with the wall?
• Are there items such as a flowerpot, books,
or clock on the product?
• Do you need to replace the filters?
There are floating matters
in the dispensed water.
There are fine particles in
• Are there bubbles?
the room water.
• Is the assembled (connecting) part
Water is leaking from the
defective?
purifier.
• Is your home or the external environment
humid?
Please check before asking for Support
Checklist
• Open the Tap Water Supply Valve.
• Replace the Filter with a genuine CUCKOO Filter.
• Close the Filter Door lock at left side in the product.
(Water is supplied to the product )
• Install the product on a flat and solid floor.
• Make sure it does not touch any other objects.
• If the Tray is not properly mounted, an abnormal
noise can be made. Check the state of assembly of
the Tray.
• Reinstall the product with a proper distance (20 cm)
from the wall.
• Remove the items on the product.
• Replace the Filter. (Do not use a Non-Cuckoo filter.)
• If there are still fine particles in the water after five
minutes, immediately contact our Customer Service
Center.
• Close the Tap Water Supply Valve and unplug the
product. After that, contact our Customer Service
Center for service.
• Dew condensation may occur when a cold part of
the water purifier meets moisture, which is the same
as if a water droplet forms on a water cup.
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