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FAQ
EN
Problem
Solution
The battery is low. Recharge the robot on the base and try again.
The robot will not
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
turn on.
between 32 ℉ (0° C) and 104 ℉ (40° C).
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The robot will not
The contact between the charging contacts on the base station and the robot is poor, please clean the charging contacts.
charge.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot fails to
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
connect to Wi-Fi.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The base station is disconnected from power or moved when the robot is not on it.
There are too many obstructions around the base station. Place the base station in a more open area.
The robot cannot
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
find and return to the
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
base station.
place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
Clear any obstruction within 0.5 m on the left and right sides or within 1.5 m in front of the base station to prevent the
The robot gets stuck
robot from being blocked.
in front of the base
The route for returning to charge is blocked, e.g. the door is closed.
station and cannot
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
return to it.
It is recommended to move the base station to a different place and try again.
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FAQ
Problem
Solution
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
The robot will not
press and hold the power button for three seconds to turn it off.
turn off.
If the robot cannot be turned off by performing step 1, press and hold the
robot. If the problem persists, please contact after-sales service.
It takes about 6 hours to fully charge the robot when its battery is low.
The charging speed
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
is slow.
to extend the battery life.
The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
Check whether the dust bin filter is clogged. If so, clean it or replace it.
The noise increases
A hard object may be caught in the main brush or the dust bin. Check and remove any hard object.
while the robot is
The main brush or the side brush may become tangled. Check and remove any foreign objects.
operating.
Switch the suction mode to Standard or Quiet.
The robot moves
Objects such as power cords and slippers should be organized before using the robot.
without following the
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the
set route.
robot.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds
The robot misses the
or steps.
rooms to be cleaned.
The place in front of the room to be cleaned is wet and slippery, causing the robot to slip and work abnormally. It is
recommended to dry the floor before using the robot.
EN
button for 10 seconds to forcibly turn off the
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