Publicidad
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Idiomas disponibles
FAQ
EN
Problem Type
Possible Cause & Solution
Battery level is low. Recharge the robot at the charging dock, then try again.
Robot does not turn on
The ambient temperature is too low (below 0°C) or too high (above 40°C). The operating temperature of the robot is 0°C
to 40°C.
Robot does not
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
recharge
Poor contact. Clean the charging contacts of the charging dock and the robot.
Robot does not return
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
to charging dock
Please clean the dock's signaling area.
Robot is
Turn off the robot and then reactivate it.
malfunctioning
Robot is making a
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
strange noise
any debris.
Robot no longer cleans
The dust bin is full. Please clean it.
efficiently or leaves
The filter is blocked. Please clean it.
dust behind
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the app, then try
reconnecting.
Robot cannot connect
Location permission is not open. Please ensure the location permission on the app is enabled.
to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not
perform scheduled
Robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
cleaning
18
FAQ
Problem Type
Possible Cause & Solution
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and
charging dock consume power if it is
helps maintain optimal battery performance.
already fully charged?
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
No water comes out of the water
Clean the mop pad if it becomes dirty.
tank, or only a little bit comes out
Make sure the mop pad is installed correctly according to the user manual.
Clean the airhole on the top of the water tank.
The mop pad stops rotating
A foreign object is caught in the mop pad. Please clean it.
Robot doesn't resume cleaning after
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming cleaning.
charging
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far
Robot doesn't return to charging
from the charging dock, it might not be able to automatically return on its own, in which case you
dock after being moved
need to manually place the robot onto the charging dock.
EN
19
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