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Delete the camera from your CloudEdge account. After
resetting the device, use the new Wi-Fi and password
to add it again.
Can't play historical video?
1) Check the status of the SD card in "Settings" to
ensure that the SD card has been successfully
recognized.
2) Reinsert the SD card.
3) In the application, format the SD card.
4) Try another new SD card.
Alarm push frequently?
1) In the app, lower the sensitivity of the motion
detection alarm.
2) Check whether there are objects that interfere
with and trigger the PIR sensor in the field of view
of the device, such as the outdoor unit of the air
conditioner, driving cars, passing pedestrians,
etc. The angle of the device can be adjusted
appropriately to avoid these easily disturbing
objects
3) Turn on "human motion detection" and use
humanoid algorithm to filter useless alarms.
The phone cannot receive the alarm push?
1) Turn on all the push permissions of the "CloudEdge" application in the system
settings of your mobile phone.
2) Make sure that the device's motion detection function is successfully turned on.
3) Restart the phone, and clear the cache on Android phones.
4) Check whether the network is good.
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