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11. WARRANTY
STERWINS products are designed according to the highest quality standards for products
intended for the consumer market. This sale warranty covers a period of 3 years as of the date
of purchase of the product.
This warranty covers all defects in materials and workmanship: missing parts and elements,
and damage occurring under normal use circumstances. Repair and replacement of parts do
not lead to an extension of the initial warranty period. You must be able to provide proof of the
date of purchase for this product.
Warranty exclusions
This warranty does not cover problems nor incidents resulting from incorrect use of the product.
Warranty coverage is limited to the value of this product. The following cases are particularly
excluded:
- Damage occurring upon transporting or setting up this product.
- Repairs and/or change of parts carried out by a third party.
- If this tool is used incorrectly (overloading the machine or installing unauthorized
accessories).
- Damage caused by external factors or foreign objects such as sand or stones.
- Damage resulting from non-compliance with the safety and usage instructions.
- The tool have been disassembled or opened.
- The tool have been in a wet environment (dew, rain, submerged in water...)
The product must be used under normal usage circumstances, and for non-professional
purposes. Therefore, excluded from this warranty are products used by landscaping companies,
local authorities, as well as companies offering paid rentals or free loaning of equipment.
In case of problems with your product, please contact the manager of the Garden department
of your store. Keep your invoice or your receipt: these documents will be requested upon
processing any claims.
We thank you for your business and hope that you will be completely satisfied using our
product. It is important for us to know your opinion regarding this product, in order to keep
improving it to better.
EN
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