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Idiomas disponibles
Idiomas disponibles
14. Warranty and service
EN
If the product is within the warranty period from the date of your purchase, we will repair, replace or return it free
of charge as the case may be if it is confirmed by the manufacturer or dealer that it is faulty or damaged due to
quality defects under normal use. Unless otherwise specified by relevant laws, the product or component used for
replacement may not be new, but nevertheless performs well and is equivalent, at least, to the original product
or component in function. The warranty period is calculated from the first date of purchase of the product, subject
to the invoice date. If there is no valid invoice, the warranty period shall be calculated from the date of delivery
plus thirty (30) days. If the invoice date is later than the actual delivery date of the product, the warranty period
shall be calculated from the actual delivery date. The repaired or replaced products shall continue to enjoy the
warranty for the rest of the warranty period, but not less than thirty (30) days. For warranty application, please
contact the manufacturer or distributor of the product and follow the instructions. When applying for warranty, an
accurate,complete and clear valid sales invoice should be provided.
The above warranty does not apply to failure, malfunction or damage caused by: (a) misuse, abuse or improper
transportation, maintenance or storage, such as but not limited to use, storage or maintenance under improper
temperature, humidity or other improper environmental conditions; (b) force majeure or accidents, network or power
interruption and other reasons beyond our reasonable control: (c) repair or removal without authorization from
the manufacturer; (d) the way in which damage has been caused by any third party products or services shall be
specified （ purposes other than those for which the product has been designated or intended: (f) using the product
in violation of the product instructions: (g) using the product for commercial purposes; or (h) the accumulated
mileage recorded by the scooter body has exceeded 2000 km. Normal wear and tear or aging, scratches, abrasions
and problems caused by the use of coatings, solvents or other chemicals during general use of the product do not
fall within the scope of the warranty. If the original identification label of the product is changed or damaged, this
warranty will be invalid. The integrity and completeness of the products and of the attached materials are not within
the scope of the warranty.. You should inspect the products on the spot when receiving them and object immediately
to any ascertained discrepancy/ies.
The above warranty statement applies to our products. This warranty grants the specific legal rights and other rights
you may have according to the law. Nothing in this document affects your rights in a fashion that is not susceptible
of exclusion or restriction in accordance with law.
Warranty information for the product:
Type
Warranty content
Controller
Controller assembly and central warehouse dashboard
Lithium battery
Lithium battery pack and protection board
Frame assembly, hub motor, front body, rear hub, brake assembly,
Main body
folding assembly, vertical bar, front fork, rear fork, vertical bar
rotating parts, control bus, braking line
Enclosure
Charger, brake handle, thumb accelerator
If laws in the territory prescribe a longer warranty period, the aforementioned warranty conditions shall be applied in the prolonged
warranty period.
020
14. Warranty and service
Reminder: The following consumables delivered with the scooter upon purchase are not covered by the warranty:
inner and outer tires, front lamp assembly, instrument cover, handle cover, fender, rear tail lamp, decorative cover,
foot support, charging port seat, rubber plug and scooter kit. When repairing and replacing parts, do not use any
replacement parts other than professional parts provided by the original manufacturer. For replacement, please
contact the manufacturer.
This product is the same as any mechanical parts. The scooter can bear high stress and wear. Various materials and
components（scooter's machinery, axle) may react differently to wear or fatigue. If the component have reached the
expected service life, they may break suddenly, causing the risk of injury. If any problem is found, please repair and
replace the parts in time. If there are cracks, scratches and discoloration in the area under high load, it indicates that
the component has exceeded its service life. Please contact the manufacturer or dealer to replace the component as
soon as possible.
Warranty card
When purchasing the product, we recommend that you clearly fill in the following information and affix the sales
seal to protect your legitimate rights and interests:
User's information
Product information
Vendor information
Note:
(1) This form shall be confirmed by the seller's seal.
(2) For products applicable to relevant "three guarantees" regulations, this warranty card is equivalent to "three guarantees certificate".
Warranty period
(3) The maintenance record is subject to the voucher issued by the authorized service organization. Please keep it in a safe place after
applying for service.
12 months
12 months
12 months
6 months
Full name
E-mail
Mailing address
Contact number
Postal Code
Name of the product
Sales date
Product model
Invoice number
Name
Contact number
Address
Postal Code
EN
021
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