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62 TROUBLESHOOTING
Q:
What should I do if my racks are sticky and have become hard to slide in and out?
A:
Over time, the racks may become hard to slide in and out. Apply a small amount of olive oil to the
sides of the racks. This will work as a lubricant for easier gliding.
Q:
What should I do for hard to remove stains on my cooktop?
A:
The cooktop should be cleaned after every use to prevent permanent staining. When cooking foods
with high sugar content, such as tomato sauce, clean the stain off with a scraper while the cooktop is
still warm. Use an oven mitt when scraping to prevent burns. Refer to the "MAINTENANCE" section of
this owner's manual for further instruction.
Q:
Why aren't the function buttons working?
A:
Make sure that the range is not in Control Lock / Lockout mode. The lock
Control Lock / Lockout is activated. To deactivate Control Lock / Lockout, refer to "Control Lock /
Lockout" section. The unlock melody sounds and Loc appears in the display until the controls are
unlocked.
Q:
My range is still dirty after running the EasyClean cycle. What else should I do?
A:
The EasyClean cycle only helps to loosen light soils in your oven range to assist in hand-cleaning of
your oven. It does not automatically remove all soils after the cycle. Some scrubbing of your oven
range is required after running the EasyClean cycle.
Q:
I tried scrubbing my oven after running. EasyClean, but some soils still remain. What can I do?
A:
The EasyClean feature works best when the soils are fully soaked and submerged in water before
running the cycle and during hand-cleaning. If soils are not sufficiently soaked in water, it can
negatively affect the cleaning performance. Repeat the EasyClean process using sufficient water.
• For models with Self Clean function:
Sugar-based and certain greasy soils are especially hard to clean. If some stubborn soils
remain, use the Self Clean feature to thoroughly clean your oven.
Q:
Soils on my oven walls are not coming off. How can I get the oven walls clean?
A:
Soils on the side and rear walls of your oven range may be more difficult to fully soak with water. Try
repeating the EasyClean process with more than the ¼ cup (2 oz or 60 ml) of spray recommended.
Q:
Will EasyClean get all of the soils and stains out completely?
A:
It depends on the soil type. Sugar-based and certain grease stains are especially hard to clean. Also, if
stains are not sufficiently soaked in water, this can negatively affect cleaning performance.
• For models with Self Clean function:
If stubborn or built-up stains remain, use the Self Clean feature. Refer to the Self Clean section
of your owner's manual.
Q:
Are there any tricks to getting some of the stubborn soils out?
A:
Scraping the soils with a plastic scraper before and during hand-cleaning is recommended. Fully
saturating soils with water is also recommended.
• For models with Self Clean function:
However, certain types of soils are harder to clean than others. For these stubborn soils, the
Self Clean cycle is recommended. Consult the Self Clean section of your owner's manual for
details.
Q:
Is it safe for my convection fan or heater element to get wet during EasyClean?
A:
Yes. The convection fan or heater element may get a little wet during cleaning. However, direct spray
onto the broil burner and heater elements is not necessary because these are self-cleaning during
regular use.
Q:
Do I need to use all 1 ¼ cups (10 oz or 300 ml) of water for EasyClean?
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