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Troubleshooting (cont.)
Troubleshooting Table
Symptoms
2.
The interface power
indicator is lit, but the
system will not turn on.
3.
The interface functions
normally but no water
flows from the
components.
4.
Maximum blend
temperature too hot or
too cold.
5. Continuous flow.
6.
Only cold water flows
from the outlets.
1217542-2-B
Probable Cause
C. Circuit breaker has been
tripped.
D. The valve memory may require
resetting.
E. A "straight-through" cable or
coupler was used to connect the
interface to the valve.
If none of the recommended
F.
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
A. Interface cable connections may
be loose.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
A. Valve outlets may be blocked.
B. Fittings/Spray faces may be
blocked.
C. Hot and cold water supplies are
not turned on.
D. The valve memory may require
resetting.
E. System error.
F.
If none of the recommended
actions for the above issues
correct the symptom, the valve
requires servicing.
A. Incorrect maximum temperature
setting.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
A. System will not switch off.
B. Flow rate exceeds 10 gal/min
(45.5 l/min) from one outlet.
A. Hot water supply is either not
turned on or not connected to
the valve inlet.
B. Hot water inlet is blocked.
14
Recommended Action
C. Reset the circuit breaker.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. Connect the interface to the valve
using a "cross-over" cable and
coupler.
Contact your Kohler Co.
F.
Authorized Service Representative.
A. Check all interface cable
connections, connect if needed.
B. Contact your Kohler Co.
Authorized Service Representative.
A. Check the valve outlets for
blockage or debris. Clean the outlet
screens.
B. Clean the spray faces and any
screens in your fittings.
C. Turn on the water supply to the
valve.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. Check the user interface for an
error code. Refer to the "Error Code
Diagnosis" section in the Digital
Interface Homeowners Guide.
F.
Contact your Kohler Co.
Authorized Service Representative.
A. Refer to the "Temperature – Set the
Maximum" section in the Digital
Interface Homeowners Guide.
B. Contact your Kohler Co.
Authorized Service Representative.
A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
B. Ensure flow restrictors are installed
in both outlets.
A. Check if the hot water supply is
turned on and connected to the
valve inlet.
B. Check the hot water inlet screen for
blockage. Clean or replace the inlet
screen.
Kohler Co.
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