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Troubleshooting
BEFORE CALLING FOR SERVICE
Check the following list to be sure a service call is necessary. Reviewing additional information on items to check may prevent
an unneeded service call.
PROBLEM
POSSIBLE CAUSES
If nothing on the oven operates
• check for a blown circuit fuse or a tripped main circuit breaker.
• check if oven is properly connected to electric circuit in house.
• check that controls are set properly.
If the oven interior light does not work
• the light bulb is loose or defective.
If oven will not cook
• check that control panel was programmed correctly.
• check that door is firmly closed.
• check that Enter/Start pad was touched.
• check that timer wasn't started instead of a cook function.
If oven takes longer than normal to
• be sure the Power Level is programmed properly.
cook or cooks too rapidly
If the time of day clock does not
• check that the power cord is fully inserted into the outlet receptacle.
always keep correct time
• be sure the oven is the only appliance on the electrical circuit.
If food cooks unevenly
• be sure food is evenly shaped.
• be sure food is completely defrosted before cooking.
• check placement of aluminum foil strips used to prevent overcooking.
If food is undercooked
• check recipe to be sure all directions (amount, time, and power levels) were
correctly followed.
• be sure microwave oven is on a separate circuit.
• be sure food is completely defrosted before cooking.
If food is overcooked
• check recipe to be sure all directions (amount, power level, time, size of dish)
were followed.
If arcing (sparks) occur
• be sure microwavable dishes were used.
• be sure wire twist ties were not used.
• be sure oven was not operated when empty.
• make sure metal rack Of used) is properly installed on 4 supports.
If the display shows a time counting
• check that door is firmly closed.
down but the oven is not cooking
• check that timer was not started instead of a cooking function.
Vent fan starts automatically
• if the temperature gets too hot around the microwave oven, the fan in the vent
hood will automatically turn on at the HIGH setting to cool the oven. It may
stay on up to an hour to cool the oven.
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