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Problem Solving
CAUTION:
Turn off the switch and unplug the electrical cord before servicing.
Problem
Cause
Solution
Motor will not start,
Power Plug
* Push plug securely into outlet.
oTry another outlet.
° Check circuit breaker.
On/Off Switch
° Turn on/off switch to ].
Thermal Cut Off
* Referto page 2.
Thermal Cut Off
Bust Cup and Filter(s)
Belt
Brush Rolt
Hose
Bare Floor Setting
Cleaner Height Setting
Clear tube blockage
Dust Cup and Filter(s)
Motor suddenlystops.
Does not clean carpet or bare
floor
No suctionat the end of the hose
Hose
* Referto page 2.
* Empty the dust cup and/or change the filters.
Hint: If pbking up fine dust, the dust cup may
not look full, but a fine substance tends to
reduce su@on when it blocks airflow through
the foam filter. Make sure the foam filter is
installed properly.
* Replacea cut, or out of shape belt.
* Clean hair and thread from bristles and end
cap area. Replacebrush roll if bristles are
worn.
* Remove any clogs from the hose that restrict
the airflow. See pages 21-22.
o For bare floor cleaning, make sure brush rofl
control is in bare floor position.
° For carpet use-make sure proper level is
selected, for barefloor-barefloor is selected.
oSee pages 21-22.
° Empty the dust cup and/or changethe filters.
Hint: If picking up fine dust, the dust cup may
not look full, but a fine substance tends to
reduce suction when it blocks airflow through
the foam filter. Make sure the foam filter is
installed properly.
o Remove any clogs from the hose that restrict
the airflow. See pages 21-22.
* Check hose for cuts or holes.
* See pages 21-22.
o Replacelight bulb. See page 23.
° Remove base plate and clean debris from the
brush roll compartment.
o Replacea cut or out of shape belt.
Clear tube blockage
Headlight is not working
Light bulb
Noise from the brush roll area
Brush roll
Belt
Cleaner is hard to push
Cleaner Height Setting
oTurn adjustment knob to a higher position.
Belt
* Replacea cut or out of shape belt.
Brush roll with not turn
Belt
° Replacea cut or out of shape belt.
Does not clean carpet or floor
Cleaner height setting
* Try alternate height settings.
Handle will not release
Handle release pedal
* Step on outer edge of pedal to release.
Helpline
1-800-282=2886
26
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