TOPDON Phoenix Max Manual Del Usuario página 47

Q: Software upgrade failed.
A:
Possible reasons
The equipment is not connected to the
Internet.
The user name or password is wrong.
The equipment has not enough memory.
Server problem.
Q: There is no power in the Phoenix MDCI Pro dongle after connecting to the vehicle's DLC port.
A:
Possible reasons
Poor contact of vehicle's DLC port.
Too low voltage of the vehicle battery.
Damage of the Phoenix MDCI Pro dongle.
Q: The tablet cannot establish a connection with the Phoenix MDCI Pro dongle.
A:
Possible reasons
Poor contact of the Phoenix MDCI Pro
dongle.
The firmware is damaged.
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Solution
Check its network connection.
Check the user name and password.
Uninstall irrelevant applications and delete
uncommonly used vehicle software (enter
User Info -> Diagnostic Software
Clear -> Remove Software to operate).
Server maintenance, please try again later.
Solution
Plug out the Phoenix MDCI Pro dongle,
and then plug it in again.
• Recharge the vehicle battery.
• Replace the vehicle battery if it is damaged.
Contact TOPDON after-sales service
to get support.
Solution
• Plug out the Phoenix MDCI Pro dongle,
and then plug it in again.
• Perform the Phoenix MDCI Pro
Bluetooth pairing again.
Enter User Info and tap "Fix MDCI
Firmware/System" to fix the firmware.