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Troubleshooting
Problem
Possible cause
The surface unit
The element will cycle on
frequently cycles
and off to maintain the
on and off.
power setting.
The surface unit
This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.
Scratches or
The cooktop is being
abrasions on the
cleaned improperly.
cooktop surface.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
56 English
Solution
This is normal operation,
Brown streaks or
and not a system failure.
specks.
Use the range as usual.
Scratches are not
removable. Tiny scratches
will become less visible in
Areas of
time as a result of cleaning.
discoloration with
Use ceramic glass top
metallic sheen.
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
"Cracking" or
the recommended cleaning
"popping" sound.
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Problem
Possible cause
Boilovers have been cooked
onto the surface.
Mineral deposits from
water and food have been
left on the surface of the
cooktop.
This is the sound of the
metal heating and cooling
during both the cooking
and self-cleaning functions.
Solution
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page
51.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with
clean, dry bottoms.
Clean the cooktop with a
ceramic cleaning agent
regularly every week.
This is normal operation,
and not a system failure.
Use the range as usual.
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