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Troubleshooting Tips ...
Problem
Oven will not work
remotely
My oven door glass appears
to be "tinted" or have a
"rainbow" color.
Oven door is crooked
Drawer does not slide
smoothly or drags
Storage drawer won't close
Surface units will not
maintain a rolling boil or
cooking is not fast enough
Surface units do not work
properly
Surface unit stops glowing
when turned to a lower
setting
Frequent cycling off and on
of surface units
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on the
cooktop
Plastic melted to the surface
Pitting (or indentation) of the
cooktop
49-2001192 Rev. 0
Possible Cause
Router issues, no wireless signal, etc.
Your oven is not connected to your new router but is
still connected to your old router.
Oven is not connected.
Wi-Fi board is off.
Remote enable is off.
The inner oven glass is coated with a heat barrier to
reflect the heat back into the oven to prevent heat
loss and keep the outer door cool while baking.
The door is out of position.
The drawer is out of alignment
Drawer is over-loaded or load is unbalanced.
Power cord may be obstructing drawer in the lower
back of the range.
Rear drawer support is on top of the guide rail.
A fuse in your home may be blown or the circuit
breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
The surface unit cycles on and off to maintain your
selected control setting.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored cooktop.
Hot cooktop came into contact with plastic placed on
the hot cooktop.
Hot sugar mixture spilled on the cooktop.
What To Do
Check with your internet provider or your wireless router to
ensure there are no issues.
Disconnect your oven and reconnect to the new router.
See the Connectiong to Wi-Fi section to reconnect your oven.
See the Connecting to Wi-Fi section.
Turn the Wi-Fi board on. See the Settings section.
Turn remote enable on. See the Settings section.
this tint or rainbow color.
of position during installation. To straighten the door, re-install
the door. See the Care and Cleaning – Exterior Surfaces –
Oven Door section.
Fully extend the drawer and push it all the way in See the
Care and Cleaning – Exterior Surfaces – Storage Drawer
section.
Reduce weight. Redistribute drawer contents.
Reposition the drawer and power cord. See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
Reposition the drawer. See the See the Care and Cleaning –
Exterior Surfaces – Storage Drawer section.
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit you
are using.
This is normal.
This is normal. See Radiant Glass Cooktop Section.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning. See the Care and
Cleaning Cooktop Surfaces - Radiant Glass section for more
details.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use and use cookware with smooth bottoms. See the
Care and Cleaning Cooktop Surfaces - Radiant Glass section
for more details.
See the Care and Cleaning – Cooktop Surfaces section.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
See the Care and Cleaning – Cooktop Surfaces - Radiant
Glass section for more details.
Call a qualified technician for replacement.
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