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Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. It is recommended to read the tables
carefully below in order to save your time and money that may cost for calling to the service center.
Problem
The induction hob
cannot be turned on.
The touch controls
are unresponsive.
The touch controls
are di cult to
operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The induction hob
makes a low humming
noise when used on
a high heat setting.
Fan noise coming
from the induction
hob.
Pans do not become
hot and appears in
the display.
The induction hob or
a cooking zone has
turned itself o
unexpectedly, a tone
sounds and an error
code is displayed
(typically alternating
with one or two digits
in the cooking timer
display).
Possible causes
No power.
The controls are locked.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of di erent metals
vibrating di erently).
This is caused by the technology
of induction cooking.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you've turned the
induction hob o .
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot detect
the pan because it is too small for
the cooking zone or not properly
centred on it.
Technical fault.
Make sure the ceramic hob is connected to the
power supply and that it is switched on.
Check whether there is a power outage in your
home or area. If you've checked everything
and the problem persists, call a qualified
technician.
Unlock the controls. See section 'Using your
ceramic cooktop' for instructions.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
Use cookware with flat and smooth bases. See
'Choosing the right cookware'.
See 'CLEANING AND MAINTENANCE'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
This is normal and needs no action. Do not
switch the power to the induction hob o at
the wall while the fan is running.
Use cookware suitable for induction cooking.
See section 'Choosing the right cookware'.
Centre the pan and make sure that its base
matches the size of the cooking zone.
Please note down the error letters and
numbers, switch the power to the induction
hob o at the wall, and contact a qualified
technician.
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What to do
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