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Technical Support
Pinnacle Systems has FREE 24 x 7, self-service troubleshooting assistance.
24 hours a day, 7 days a week, you have three ways to find answers to your
questions.
To access technical support got to
http://www.pinnaclesys.com/support/studio8
From here you may choose the following support options:
1. FAQ's (Frequently Asked Questions).
View 100's of technical questions and their solutions on a wide range of
subjects. This is the best way to get your questions answered. Here you can
easily find answers to the most common questions, as well as download the
latest updates. They are sorted with the 20 most commonly read questions
listed. It is also easy to sort the documents by problem category, by using
the "Category" pull down menu.
2. Ask a Question, Find an Answer.
Simply type in your question to see a list of the most likely solutions. Using
this natural language search, you can type in your question or the symptom
of your problem, such as "I am having problems outputting to tape" or "I get
an error message when I try to capture". If you do not get relevant solutions,
try rephrasing your question. For example, instead of entering "I get an
error", try "I get an error that states that my data rate is below 4000 kbs
when I capture".
You can also select a Category from the pull down list to see
questions/issues grouped together. For example, if you have a question
about installing the hardware or software, choose the Category "Setup,
Install and Configuration Issues" to see the top 10 installation questions. The
categories follow the main features of Studio 8, Capture, Edit, Make and
Output, along with some other general categories.
3. Discussion Forum.
There are over 100,000 users that have registered to use this FREE service.
Search Pinnacle Systems' online Discussion Forum to see if someone has
already encountered your question. Post your question on the Discussion
Forum and get help from Pinnacle Systems and other users. This forum is
also searchable so you can—for example—type in "dropping frames and
discussions with solutions on this topic will be displayed.
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Quick Start Guide
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