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Symptom
Cannot operate faucet using smart phone.
Control box cannot see home WiFi (WiFi
signal lost)
Cannot download app to smart phone
App does not open.
Motion Control Sensor does not recognize
target gesture
Slow App Response.
Symptom
WiFi and Connectivity
Warning Code
Error Codes
Probable Cause(s)
1. Smart phone is not connected to internet.
2. Home WiFi is OFF.
3. Faucet has not been connected to WiFi.
4. Weak WiFi signal.
1. Home WiFi name changed or control box not on same
network as home WiFi.
2. Changed home WiFi password.
3. Home WiFi lost power or disconnected.
4. Weak home WiFi signal at control box location.
5. Control box has not been setup.
6. Need network reset.
1. Smart phone is not a supported operating system
version.
2. Smart phone memory is full.
1. App did not update properly from the Apple App Store
or Google Play Store.
1. Sensor can not properly detect your hand
2. Sensor doesn't properly detect your motion
3. Motions are too fast or too slow.
4. Motion distance is too far from the faucet.
5. Motion Control Sensor is not activated.
1. Weak internet connection at smart phone location.
LED DESCRIPTIONS
Probable Cause(s)
1. 3 blinks, (pattern of yellow) means your device lost
connection to the network.
2. Blinking white sensor light.
3. Blinking blue and amber.
2 blinks, (pattern of yellow) means the faucet is low on
batteries.
4 consistent blinks, (pattern of yellow) means there is a valve
failure with the faucet.
In smart phone ensure connection to internet through cell or WiFi.
Ensure home WiFi is operating properly.
Follow set instructions in the app.
Move router closer to controller or add WiFi extender near control box.
Verify that the wi-fi router has the 2.4GHz band activated. Device is not able to connect
to a 5GHz only network.
Reconnect in app.
RESTART home WiFi (base station)
Consider adding WiFi extender near control box.
Follow instructions in app on smart phone to connect faucet.
Perform hard network reset.** (See pg. 20)
Upgrade smart phone to a supported operating system.
Clear items off smart phone to free up memory. Download app.
Remove the app and reinstall.
Use a flat palm with fingers closed.
Perform the gesture in line with the faucet sensor and not at an angle.
Try to motion with a different speed.
The ideal distance from the sensor is between 1 and 2 inches. Try to move your hand
closer or further from the sensor to be in this range.
The faucet must be provisioned to the Moen Smart Water Network for Motion Control to
be activated.
Consider adding a WiFi extender for better internet connection of smart phone.
Recommended Action(s)
Check the status of your WiFi network. A reset of your router maybe needed. See other
WiFi symptoms above.
Allow 2-5 minutes for software update. Faucet will not operate during update.
Use the app to add the faucet.
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 15)
Controller needs to be replaced. Call 1-800-289-6636.
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INS12568 - 8/22
Recommended Action(s)
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