Safety Instructions of Battery Usage
Reolink TrackMix is not designed for running 24/7 at full capacity or
around-the-clock live streaming. It's designed to record motion events
and to live view remotely only when you need it. Learn useful tips on how
to extend the battery life in this post:
https://support.reolink.com/hc/en-us/articles/360006991893
1. The battery is built-in, so do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC
5V/9V battery charger or Reolink solar panel. Do not charge the battery
with solar panels from any other brands.
3. Charge the battery when temperatures are between 0°C and 45°C and
always use the battery when temperatures are between -20°C and 60°C.
4. Keep the USB charging port dry, clean and free of any debris and
cover the USB charging port with the rubber plug when the battery is
fully charged.
5. Do not charge, use or store the battery near any ignition sources, such
as fire or heaters.
6. Do not use the battery if it gives off an odor, generates heat, becomes
discolored or deformed, or appears abnormal in any ways. If the battery
is being used or charged, turn off the power switch or remove the charger
immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the
used battery.
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Troubleshooting
Camera is not Powering on
If your camera is not turning on, please apply the following solutions:
• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A power adapter. When the green
light is on, the battery is fully charged.
If the problem is not solved, please contact Reolink Support.
Failed to Scan QR Code on the Phone
If the camera cannot scan the QR code on your phone, please try the
following solutions:
• Vary the distance between your camera and the mobile phone so that
the camera can focus better.
• Try to scan the QR code under sufficient lighting.
If the problem is not solved, please contact Reolink Support.
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