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Troubleshooting
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for
service.
Problem
Possible Causes
Oven will not start
A fuse in your home may be blown or the
circuit breaker tripped
Power surge.
Plug not fully inserted into wall outlet.
Control panel
Door not securely closed.
lighted, yet oven will
START/PAUSE pad not pressed after
not start
entering cooking selection.
Another selection entered already in oven and
CANCEL/OFF pad not pressed to cancel it.
Cooking time not entered after pressing TIME
COOK
CANCEL/OFF was pressed accidentally.
Food weight not entered after selecting
WEIGHT DEFROST.
"SENSOR ERROR"
During Popcorn, Potato, Vegatable, Rice,
(or Err) appears on
Soup, Frozen Dinner, Side Dish, Chicken, or
display
Fish program, the door was opened before
steam could be detected.
Steam was not detected in maximum amount
of time.
"LOCKED" (or LOC)
The control has been locked.
appears in display
Food amount too
Sensor Reheat is for single servings of
large for Sensor
recommended foods.
Reheat
"FOOD (or food)"
For safe cooking "food detection algorithm" is
appears on display
added to prevent microwave cooking without
monitor the door open/close switch, Food
Detection Algorithm control the initiating a
cooking sequence.
49-7000219 Rev. 1
What To Do
Replace fuse or reset circuit breaker.
Unplug the microwave oven, then plug it back in.
Make sure the 3-prong plug on the oven is fully inserted
into wall outlet.
Open the door and close securely.
Press START/PAUSE.
Press CANCEL/OFF.
Make sure you have entered cooking time after
pressing TIME COOK.
Reset cooking program and press START/PAUSE.
Make sure you have entered food weight after selecting
WEIGHT DEFROST.
Close the door, press CANCEL/OFF and begin again
Use Time Cook to heat for more time.
Press and hold CANCEL/ OFF for about three seconds
to unlock the control.
Use Time Cook for large amounts of food.
You should open the door to check the food. (For
users who place food into the cavity before selecting a
cooking sequence, the door switch is read to determine
the door has been opened and then closed. Upon
opening and the door, a 5-minute count down timer is
started You can then make your cooking selection prior
to the expiration of the timer. When 5-timer expires, if
you select a cooking sequence, "FOOD" will appear
on the display and an error beep will sound. Then you
should open the door to check the food before selecting
a cooking sequence.)
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