12. TROUBLESHOOTING
Warning
The fins of the condenser are sharp: use
adequate hand and arm protection when
cleaning it.
11.3 Internal Cleaning
Clean the interior and any removable components,
washing with warm water with the addition of a
very small amount of washing-up liquid.
Rinse and dry immediately.
It is advisable not to use mechanical tools or other
methods to accelerate the defrosting process.
Warning
Do not use water on the electrical
components, the lights or the control
panels.
Warning
Do not use chlorine-based detergents such
as bleach (sodium hypochlorite).
Do not allow cold glass parts to come into
contact with boiling water.
Do not wash any part of the refrigerator
in a dishwasher, as it could be irreparably
damaged or deformed.
12.1 Troubleshooting
If you notice operational problems with your
appliance, use this guide before calling technical
support: it may help you to solve the problem
yourself, and otherwise will provide important
information to give to technical support in order to
ensure faster, more effective service.
Messages on the display and audible warnings
An operational problem is usually indicated on the
display.
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Problems which cannot be solved by the user are
indicated via a fault code. Bear in mind, however,
that messages or alarms could appear due to
abnormal usage conditions or during start-up. In
these cases, disable the audible alarm by pressing
the Alarm
running, ensuring the doors are opened as little as
possible for around 10-12 hours.
The refrigerator or freezer does not work
Is the appliance connected to the electricity supply?
Is the socket live?
Is the Unit
Is the unit in 'Demo' mode?
The refrigerator or freezer is hotter than usual
Is a fault code shown on the display?
Is the temperature set correctly?
Have the doors or drawers been left open for a long
time?
Have large quantities of food recently been placed
inside?
Is the unit in 'Demo' mode?
The appliance keeps running
for a long period of time
Bear in mind that on very hot days with high indoor
temperatures, it is normal for the compressor to
keep running for extended periods.
Have the doors or drawers been left open for a long
time?
Have large quantities of food recently been placed
inside?
Check that the doors are tightly closed and that
there is nothing inside the appliance preventing
them from closing properly.
Is one or more compartment in Shopping mode?
The appliance is making strange noises
It is normal for the fans or compressors to make
noises, or else to hear noises during the defrosting
process.
The volume may also increase on the basis of the
positioning of the appliance and the surrounding
environment.
Condensation forming on the inside and outside
of the refrigerator
If the climate is very humid, the appearance of a
certain amount of condensation is normal. Opening
the door or drawers for extended periods can
contribute to the formation of condensation.
In any case, ensure that the doors are always kept
perfectly closed.
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button and leave the appliance
button active?