EVBOX Elvi Manual Del Usuario página 14

EN
troubleshooting
What you see
LED ring
lights up
yellow
constantly
Red LED
starts flashing
immediately
after the card is
held against the
reader
9
What it means
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high, with spe-
cific vehicles,
this must be
< 50 Ohm
• Charge card is not
authorized for
charging at this
charging station.
• There is no
communication
with the
Hey EVBox app.
What to do
• Is the charging cable plug
properly inserted into the
vehicle? (check by user)
• Change the setting of the timer in
the vehicle. (check by user)
• Replace the charging cable. (user
serviceable)
• Is the Ground Resistance
correct? (grounding
measurement by electrician)
• Is the charge card registered
correctly? (check by user)
• Check the settings of your
charging station in the
Hey EVBox app or via
hey.evbox.com. (check by user)
• Check if you have proper WiFi
reception where Elvi is installed.
(check by user)
• Reboot your WiFi network first.
Then reboot Elvi, and check the
WiFi reception. (check by user)
• Check in the Hey EVBox app if
your WiFi network is properly
connected to Elvi.
Reconnect again.
(check by user)
• If your Elvi is equipped with the
optional UMTS module, check
if Elvi is in contact with the local
cellular network and if it has prop-
er reception. (check by charging
point operator)