Troubleshooting Guide - Smoke hollow WG800 Manual Del Usuario

Troubleshooting Guide

Symptom
Grill temp is inaccurate
Grease leaking from grill
No smoke
(Smoke light is on)
Error code: ERR0
Auger not feeding
Flame going out and not
reigniting to maintain the
grill set temperature
Cause
Temperature probe has residue build up on it
Faulty controller
Door not closed properly
Appliance not level
Grease tray not in proper location
Grease tray is full
Drain tube is clogged
During smoke cycle, the grill will cycle smoke on
and off as the pellets ignite and then burn out.
This is normal operation for a pellet grill.
Smoke setting has not been set on controller
Element is not working properly
Auger is not working properly
Intake fan is not working properly
Faulty controller
Grill temperature probe disconnected or not fully
connected
Faulty grill temperature probe
Auger is not working properly
Bad connection between controller and Auger
motor
Auger jammed
Ash build up in the crucible
Auger not feeding
Element not reigniting pellets
Solution
Clean grill probe.
Reference "Meat Probe Temperature Verification" in-
structions. Meat probe has a +/- 5°F (2.78°C) tolerance.
Clean meat probe before performing verfication.
Reference "Grill Temperature Verification" instruc-
tions. Grill temp has a +/- 15°F (8.33°C) tolerance
of average grill temp.
Call SmokeHollow® for replacement. Reference
"Controller Access/Replacement" instructions.
Close door and adjust latch so door seals com-
pletely around appliance.
Move appliance to level surface.
Fully seat grease tray in holder.
Empty grease tray and reinstall under grill.
Clean drain tube.
If no smoke is evident at anytime during the
smoke cycle see below solutions.
Set smoke setting per the operation instructions.
Reference "Element Check" instructions.
Reference "Auger Check" instructions.
Reference "Intake Fan Check" instructions.
Call SmokeHollow® for replacement. Reference
"Controller Access/Replacement" instructions.
Reconnect grill temperature probe and ensure
connection is fully seated. Reference "Controller
Access/Replacement" instructions.
Call SmokeHollow® for replacement. Reference
"Grill Probe Access Replacement" instructions.
Reference "Auger Check" instructions.
Unplug connection and reconnect. Reference "Grill
Probe Access/Replacement" instructions.
Reference "Crucible Cleanout" instructions. (p17)
Reference "Crucible Cleanout" instructions. (p17)
Reference "Auger not feeding" in the trouble shoot-
ing guide and follow trouble shooting solutions.
Reference "Elemet not on" in the trouble shooting
guide and follow trouble shooting solutions.
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