Trouble-Shooting Faqs - Vertix Raptor-i Manual De Instrucciones

TROUBLE-SHOOTING FAQS

EN
Below is a list of commonly encountered issues
Before you contact us, please review the FAQs below and ONLINE at www.vertix.com.sg for updates to help you quickly resolve the issue and use
your Raptor-i. If you are still unable to resolve it, contact your local dealer. If the issue is beyond them, contact us at support@xtreme-dsp.com.
1. I cannot Power ON my set
There may not be sufficient power. Try charging your battery with the supplied charger and charging cable. The charging indicator should come
on and if it does not, leave it for about 30 mins and check again.
2. There is no sound from my speakers or only one speaker is working
The connector may be loose. Ensure the connector is fully plugged in and the volume is set correctly.
3. My FM radio is unable to tune in properly
Turn the FM radio OFF and then ON again. The radio may pick up static or fade when you are on the move as the radio signals become weaker
when you move further away from these stations or are blocked by hilly terrain or tall buildings. You may also notice improvements for other
stations as you ride closer towards them or when in open spaces. The FM radio of your Raptor-i should not be compared with those in your car or
house as these use dedicated antennas which are also much larger in size.
4. I sometimes hear background noise while listening to music from my mobile phone/media player
If the noise is only heard sometimes, it could be due to static or noise from high voltage overhead cables, TV stations or military radars. If this
is not the case, simply turn off your Raptor-i and turn it on again to let it perform a fresh pairing with your mobile phone/media player. In most
cases, this should clear up the problem.
5. I hear echo and/or high-pitched sounds from my speakers
Your microphone may be too close to the speakers. Move it away and check. You may also be too close while testing with your partner. Try
moving further away from each other and try again.
6. I am having intermittent or poor connection with my mobile phone or other devices
Pair with a different mobile phone or device first to confirm if there is a problem with your device. Check if your battery is weak or there are
metallic objects or obstructions nearby. If playing music or FM radio is good, try using your mobile phone directly to determine if the connection
is intermittent as you may be in a poor signal location. Move closer if the distance between your Raptor-i and the device is too far apart. High
voltage power lines and heavy transformers in the vicinity can also cause such problems. Try moving away from these to check if this is the cause.
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