TROUBLESHOOTING
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY EQUIPMENT MAKES NORMAL?
This equipment is one of the quietest available because it uses a belt drive
and friction free magnetic resistance. We use the highest grade bearings and
belts to minimize noise. However, because the resistance system itself is so
quiet, you will occasionally hear other slight mechanical noises. Unlike older,
louder technologies, there are no fans, friction belts, or alternator noises to
mask these sounds on our equipments. These mechanical noises, which may
or may not be intermittent, are normal and are caused by the transfer of
significant amounts of energy to a rapidly spinning flywheel. All bearings, belts
and other rotating parts will generate some noise which will transmit through
the casing and frame. It is also normal for these sounds to change slightly
during a workout and over time because of thermal expansion of the parts.
WHY IS THE EQUIPMENT I HAD DELIVERED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there
is generally more background noise than in your home. Also, there will be
less reverberation on a carpeted concrete floor than on a wood overlay floor.
Sometimes a heavy rubber mat will help reduce reverberation through the floor.
If a fitness product is placed close to a wall, there will be more reflected noise.
HOW LONG WILL THE DRIVE BELT LAST?
The computer modeling we have done indicated virtually thousands
of maintenance free hours. Belts are now commonly used in far
more demanding applications such as motorcycle drives.
CAN I MOVE THE EQUIPMENT EASILY ONCE IT IS ASSEMBLED?
Your Equipment has a pair of transport wheels built into the front stabilizer tube.
Please follow the MOVING THE EQUIPMENT section to transport your equipment.
It is important that you place your equipment in a comfortable and inviting
room. Your equipment is designed to use minimal floor space. Many people will
place their equipment facing the TV or a picture window. If at all possible, avoid
putting your equipment in an unfinished basement. To make exercise a desirable
daily activity for you, the equipment should be in a comfortable setting.
CAN I PEDAL BACKWARDS ON MY EQUIPMENT?
Your equipment allows you to pedal both forward and backwards
to exercise and strengthen a wider range of muscles.
BASIC TROUBLESHOOTING
PROBLEM: The console does not light up.
SOLUTION: Verify the following:
• The outlet the machine is plugged into is functional.
Double check that the breaker has not tripped.
• The correct power cord is being used. Only use the power
cord included. Test the voltage on the power cord to verify it
provides the specified output voltage from the label.
• The power cord is not pinched or damaged and is properly
plugged into the outlet AND the machine.
• Unplug power cord. Remove the console and check that all
connections to the console are secure and not damaged or
pinched. Unplug and reconnect the console cable.
PROBLEM: The console lights up but the Distance/Watts/RPMs do not count.
SOLUTION: Verify the following:
• Unplug power cord. Remove the console and check that all
connections to the console are secure and not damaged or
pinched. Unplug and reconnect the console cable.
• If doing the above does not fix the problem, the speed sensor and/or magnet
may have become dislodged or damaged.
PROBLEM: The resistance levels seem to be incorrect, seeming too hard or too easy.
SOLUTION: Verify the following:
• The correct power cord is being used. Only use the power cord provided.
• Reset the console and allow the resistance to reset to the
default position. Restart and retry the resistance levels.
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