Concept VP 4340 Manual Del Usario página 79

The warranty specifically does not apply:
• if the product installation, operation and service
conditions stipulated in the product operating
manual have not been adhered to,
• to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or
incorrect installation,
• to malfunctions caused by an inexpert third-party
intervention,
• to malfunctions caused by natural disaster,
• to malfunctions caused by insufficient or inappro-
priate maintenance in violation of the operating
manual, including malfunctions caused by water
and other sediments,
• to changes in colour of the heating surface or to
scratching of the surface caused as a result of us-
ing the products in an unusual manner,
• to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water
and other sediments,
• if the service life of certain product parts expires,
e.g. for accumulators, bulbs, etc.
The warranty does not apply to any products and ser-
vices provided along with the product (gifts, promo-
tional articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as
soon as identified, yet no later than before the end of
the warranty term.
The customer must file a product complaint with
the dealer from which they have purchased the pro-
duct, or with any authorised service centre, a list of
which is included in the product package, or available at
www.my-concept.com.
While filing a product complaint, the product must
be duly cleaned and securely packed so as to prevent
any damage during its transport to an authorised
service centre, where relevant, unless the product is
delivered in person.
The customer must submit proof of having conclud-
ed a purchase contract for the product by producing
the receipt.
VP 4340
While filing their complaint, the customer must indi-
cate the noted defect and identify the preferred com-
plaint application method.
Complaints processing
As long as the noted defect may be removed, the user
has the right to have the defect duly removed free of
charge on a timely basis.
Where such a procedure is not reasonable with re-
gard to the nature of the defect, the user may require
to be supplied a new defect-free product (replace-
ment), or, where the defect applies to a part of the
product only, replacement of the part concerned.
However, if replacement of the product or any part
thereof is not proportionate with regard to the nature
of the defect, especially if the defect can be removed
without undue delay, the customer has the right to
have the defect removed free of charge.
If the noted defect is not removable, or if the custom-
er becomes entitled to replacement of the product or
a part thereof, yet the replacement is not possible,
for example due to the product having been sold
out, the customer has the right to return the product
(withdrawal from the contract).
The customer shall have the right to a new product (re-
placement) or to replacement of a part of the product
even if the defect can be removed, provided they can-
not properly use the product due to repeated occur-
rence of the defect or due to a high number of such de-
fects. In such a case, the customer also has the right to
return the product (by withdrawing from the contract).
If the product is not returned (the customer does
not withdraw from the contract), or if the customer
does not apply the right to a new defect-free product
(replacement), to replacement of a part thereof or to
repair of the product, they may request a reasonable
discount. The customer also has a right to a reason-
able discount if a new defect-free product cannot
be supplied to them, or if a product part cannot be
replaced or the product repaired unless the situation
is remedied within a reasonable time limit, or if rem-
edying the situation would create major discomfort
on the part of the customer.