5) What to do if...
a brief troubleshooting guide!
The motor stops during the UP movement, before reaching
the limit switch.
• In case of overload during the UP movement the motor is
switched off. Make sure that no obstacles hinder the normal oper-
ation of the winding tube.
• Tripping of thermal protection (in this case the motor does not
operate even for DOWN movements).
During the DOWN movement, the motor stops before
reaching the limit switch.
• In case of overload during the DOWN movement the motor is
switched off. Make sure that no obstacles hinder the normal oper-
ation of the winding tube.
• Tripping of thermal protection (in this case the motor does not
operate even for UP movements).
Both during the UP and DOWN movements the motor starts
up and runs for about 1 second.
• The encoder system does not work properly (contact the service
centre)
6) Disposal of the product
This product constitutes an integral part of the automa-
tion system, therefore it must be disposed of along with it.
As in installation, also at the end of product lifetime, the disassembly
and scrapping operations must be performed by qualified personnel.
This product is made up of different types of material, some of which
can be recycled while others must be disposed of. Seek information
on the recycling and disposal systems envisaged by the local regu-
lations in your area for this product category.
!
Some parts of the product may contain pollutant or
hazardous substances which, if disposed of into the envi-
ronment, may cause serious damage to the environment
or physical health.
7) Technical characteristics of the NEOSTAR tubular motors
Supply voltage and frequency
Current and power
Torque and Speed
Continuous duty time.
Protection class
Operating temperature
Precision (resolution) of the electronic limit switch
Precision of the stop positions
All technical characteristics refer to an ambient temperature of 20°C (± 5°C).
Nice S.p.a. reserves the right to modify its products at any time.
At each UP command, the motor runs for a short time and
then stops.
• The limit switch and shutter position data are damaged; you need
to erase the data and re-program the limit switches.
The motor does not turn either up or down.
• Make sure that there is voltage between the common wire and the
electrical phase to be energized.
• Tripping of thermal protection, in this case wait for the motor to
cool.
As indicated by the symbol on the left,
disposal of this product in domestic
waste is strictly prohibited. Separate the
waste into categories for disposal,
according to the methods envisaged by
current legislation in your area, or return
the product to the retailer when purchas-
ing a new version
!
Local legislation may envisage serious fines in the
event of abusive disposal of this product.
: See the technical data on the label attached to each model
: See the technical data on the label attached to each model
: See the technical data on the label attached to each model
: Maximum 4 minutes
: IP 44
: -20 ÷ +50 °C
: greater than 0.55° (depending on the NEOSTAR version)
: ± 5°
GB
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