General problems
A handset can make calls,
but it won't ring.
A handset is not working.
The phone keeps ringing
when I answer on an
extension.
Audio issues
Possible solutions
Move the handset closer to the base or Range Enhancer.
Callers sound
Keep the handset's battery fully charged.
weak or soft.
Increase the earpiece volume.
Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors, WiFi
equipment, etc.). Move the handset or base away from
There's a lot of
the interference source.
noise or static
on the line
If you use a telecoil hearing aid, turn on T-coil mode).
If you have any service that uses the phone line, add a
DSL or telephone line filter (see p. 14).
Caller ID problems
Caller ID information
does not display.
Caller ID displays briefly
and then clears.
Multi-handset problems
I can't transfer calls.
Two handsets can't talk to a caller.
A handset says Unavailable.
I can't register a new handset.
Voice mail issues
The new message icon doesn't turn on
when I have new messages.
Possible solutions
Make sure the ringer is turned on.
Make sure Silent Mode is turned off (see p. 9).
Charge the battery for 15-20 hours.
Check the battery connection.
You may have to change the line mode.
Contact Customer Service for instructions.
Possible solutions
Let calls ring twice before answering.
Make sure your Caller ID service is active.
You may have to change the line mode.
Contact Customer Service for instructions.
Possible solutions
Reset the handset (see p. 14).
See if any handset is in Privacy Mode.
Move the handset closer to the base.
See if any handset is in Privacy Mode.
Reset the handset (see p. 14).
See if you have 12 registered handsets.
Possible solutions
Adjust the Voice Mail Tone
setting (see p. 12).
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