5.2 I User alerts
• Alerts are displayed both on the control box and in the iAquaLink™ app.
• Follow the troubleshooti ng soluti ons suggested below; they can also be accessed in the iAquaLink™ app: press
when an error code appears.
Display on control box
Flashing LED
Error code
(depending on the
(depending on
model)
the model)
x 3
Er: 01
Er: 02
x 2
Er: 03
x 3
Er: 04
Er: 05
x 2
Er: 06
Er: 07
x 3
Er: 08
x 1
Er: 10
x 4
Er: 11
x 5
Er: 12
PROG
conti nuously
N/A
N/A
N/A
N/A
If the problem conti nues contact the retailer:
Display in the
iAquaLink™ app
• Check that debris or the cable is not preventi ng the brushes
Pump motor
from rotati ng freely.
• Check that nothing is interfering with the cable connecti on
Right tracti on
area.
motor
• Rotate each wheel by a quarter of a turn in the same
directi on unti l it rotates smoothly
Left tracti on
• If this fails to solve the problem, contact the retailer for a
motor
full diagnosis.
• Check that no debris or hair is blocking the impeller.
Pump motor
• Clean the fi lter thoroughly.
consumpti on
• If this fails to solve the problem, contact the retailer for a
full diagnosis.
• Check that debris or the cable is not preventi ng the brushes
Right tracti on
from rotati ng freely.
motor
• Check that nothing is interfering with the cable connecti on
consumpti on
area.
• Rotate each wheel by a quarter of a turn in the same
Left tracti on
directi on unti l it rotates smoothly
motor
• If this fails to solve the problem, contact the retailer for a
consumpti on
full diagnosis.
• Turn the cleaner off .
• Clean the fi lter thoroughly.
Cleaner out of
• Put it back in the water, shaking to release the air bubbles.
the water
• Restart the cycle.
• If this fails to solve the problem, contact the retailer for a
full diagnosis.
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control
box.
Communicati on
• Check that nothing is interfering with the cable connecti on
area.
• If this fails to solve the problem, contact the retailer for a
full diagnosis.
Sensor unit
• Contact the dealer to check the conditi on of the sensor unit.
• Disconnect and reconnect the control box to restart the
Update failed or
update.
incomplete
• If the error conti nues, contact the retailer.
• Wait for the update to complete.
Update in
• Do not disconnect the power cable from the cleaner during
progress
an update.
• Check the status of the Bluetooth/Wi-Fi LEDs on the control
Connecti on error
box and follow the steps described in the table "5.3 I
Troubleshooti ng the connecti on to the iAquaLink™ app".
• Appliance not plugged in or not connected to the home Wi-
A red dot appears
Fi network. If the dot is red when the control box is plugged
in the "My
in and if the Bluetooth/Wi-Fi icons are lit up, refresh the
appliances" list
screen (by swiping downwards).
• If the dot turns green: the appliance is ready for use.
Soluti ons
EN
24