Troubleshooting.aNd.TEchnical.SErvice - Idexx SNAPshot DSR Reader Guia Del Usuario

Troubleshooting and Technical Service
If the following actions do not resolve the problems, contact IDEXX Technical
Service for assistance at 1-800-321-0207 or 1-207-556-4496 in the U.S.,
8 a.m.–5 p.m. ET, Monday–Friday.
Blank Screen/No Power
If the screen remains blank after turning the power on:
• Press the power button on the front of the SNAPshot* DSR Reader.
• Confirm that the correct power cord is attached to the SNAPshot DSR Reader.
• Confirm that the power cord is plugged into a working outlet.
Printer is Not Printing
If the printer is not printing results at the conclusion of a test, verify that:
• The printer has paper.
• The Auto Print setting on the Settings screen is set to the On option.
• The printer cable is attached correctly to the SNAPshot DSR Reader and the printer.
• The printer's power cord is connected to the printer and plugged into a working
outlet.
• The printer is functioning correctly by performing a printer self-test. See the printer
manual for directions.
• The correct settings have been set on the Printer Setup screen.
SNAP* Device is Difficult to Insert
If the SNAP device is difficult to insert into the SNAPshot DSR Reader port,
verify that:
• The SNAP device is pressed down completely and properly activated.
• There is no defect in the assembly of the SNAP device. If there is a defect, re run the
sample on a new device and call IDEXX Technical Services.
Date and Time are Incorrect
If the date and time are incorrect, tap the Date and Time options on the Settings screen
and enter the correct date and time.
Message: "Data Entry Error, Value out of Range."
If the "Data Entry Error, Value out of Range" message appears, tap the OK button and
verify that the numbers entered for date are within the desired range.
Message: "All Fields Must Be Filled."
If the "All Fields Must Be Filled" message appears, tap OK and verify that:
• The lot ID for the test was entered.
• The tech ID was entered.
• The sample ID was entered.
IDEXX SNAPshot* DSR Reader Operator's Guide 11