Troubleshooting
Problem
The device does
not work.
The device
operates at
reduced power
Water is leaking.
Excessive noise.
Error codes
Spare parts and accessories supply (fast convenient supply)
You can obtain spare parts and accessories for your COMFORT unit from your local dealer. And at our
website
you will find further information on individual accessory products as well as information on obtaining
our spare parts quickly and conveniently. You will also find other information (e.g. FAQ, lists of spare
parts, document download, etc) on your COMFORT unit.
Control
Please check the power
connection.
Check that the water level
indicator is lit. The display
shows
.
Check if the room temperature
is too high / too low
Check the air filter for dirt.
Check whether the air outlet is
blocked.
Check whether the door or
window of the room is open.
Check if the desired mode is
selected and that the
temperature is set correctly.
The exhaust hose is
disconnected.
Overflow when moving the
unit.
Check whether the drain hose
is bent or kinked.
Check that the unit is securely
positioned.
Check for loose, vibrating
parts.
Noise sounds like water
flowing.
Communication error between
E0
motherboard and display
board.
Ambient temperature sensor
E1
failure.
E2
Coil temperature sensor error.
Water tank full.
www.suntec-wellness.de
Solution
Please plug the mains cable
firmly into the socket.
Please empty the water tank.
(see section "Error codes")
The operating temperature
range is 5-35℃.
Please clean the air filter if
necessary.
Remove the blockage.
Keep the doors and windows
closed.
Set the mode and temperature
to the correct setpoint according
to the instructions.
Please make sure that the
exhaust hose is not stuck.
Please empty the water tank
before transport.
Please align the hose to avoid
the presence of an obstacle.
Please place the unit on a level
and solid floor.
Secure and tighten the parts.
Noise is caused by the flowing
refrigerant. This is normal.
Please contact your sales
representative.
Please contact your sales
representative.
Please contact your sales
representative.
Please empty the water tank by
removing the rubber plug.