TROUBLESHOOTING
PROBLEM
Mower
stalls
or
breaks
down.
No power on the charging
station.
Mower connection error
Perimeter error
PIN code error
No Wi-Fi network
Wi-Fi connection error
Mower
is
inside
the
perimeter,
but
an
error
indicates that the mower is
outside the boundary wire
loop. Mower is unable to
start.
Other
error
icons
or
messages
POSSIBLE CAUSE
Mower may be damaged.
Charging station and transformer
is not connected properly.
Charging
station
may
damaged.
Mower is not docked on the
charging station during initial
setup process.
The perimeter wire loop is not
closed.
PIN code mismatch during the
initial setup process.
PIN code mismatch.
No Wi-Fi network or weak Wi-Fi
signal in the work area.
Mower Wi-Fi module may be
damaged.
Incorrect network settings and
password is entered during Wi-Fi
setup.
Incorrect
boundary
connection.
Possible mechanical failures
SOLUTION
Push the stop button and turn off the
master switch. Unscrew the battery cover,
then remove the battery pack. Have the
product serviced by an authorised service
centre only.
Ensure the charging station and the
transformer is connected properly to the
power supply.
be
Unplug the transformer from the power
supply. Have the product serviced by an
authorised service centre only.
Ensure the mower is securely docked on
the charging station during initial setup
process.
Check the boundary wire connections and
ensure the perimeter wire loop is closed.
Ensure the correct PIN code is re-entered
on the security code screen during the
initial setup process.
Ensure the correct PIN code is entered on
the security code screen.
Make sure that a Wi-Fi network is available
in the work area during the initial setup
process.
Have the product serviced by an authorised
service centre only.
Ensure the correct network settings and
password is entered during Wi-Fi setup.
wire
Remove the charging port and switch the
boundary wire connections on the charging
pad. Reassemble the charging port.
1. Press the stop button.
2. Turn off the mower using the master
switch.
3. Restart the mower to resume normal
operation.
Note: If restarting the mower does not
resolve the issue, have the product
serviced by an authorised service centre
only.
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