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Idiomas disponibles
Manufacturer's
terms of warranty
1. Case of warranty
The manufacturer grants a
warranty for malfunctions
in the appliance which are
based on material or produc-
tion faults. In addition to this,
the statutory warranty claims
against the seller remain
valid.
A claim under warranty shall
not pertain:
– Tor parts subject to wear
and in cases of natural
wear and tear,
– As a consequence of the
use of non-original Truma
components in the equip-
ment,
– As a consequence of failure
to respect Truma instruc-
tions for installation and
use,
– As a consequence of
improper handling,
– As a consequence of
improper transport pa-
cking, not arranged by
Truma.
2. Scope of warranty
The warranty is valid for
malfunctions as stated under
item 1, which occur within
24 months after conclusion
of the purchase agreement
between the seller and the
final consumer. The ma-
nufacturers will make good
such defects by subsequent
fulfilment, i.e. at their disc-
retion either by repair or
replacement. In the event of
manufacturers providing ser-
vice under warranty, the term
of the warranty shall not re-
commence anew with regard
to the repaired or replaced
parts; rather, the old warranty
period shall continue to run.
More extensive claims, in
particular claims for compen-
satory damages by purcha-
sers or third parties, shall be
excluded. This does not affect
the rules of the product liabi-
lity law.
The manufacturer shall bear
the cost of employing the
Truma customer service for
the removal of a malfunction
under warranty – in particular
transportation costs, travel-
ling expenses, job and mate-
rial costs, as long as the
service is carried out in Ger-
many. The warranty does not
cover customer service work
in other countries.
Additional costs based on
complicated removal and
installation conditions of the
appliance (e.g. removal of
furniture or parts of the vehic-
le body) do not come under
warranty.
3. Raising the case of
warranty
The manufacturer's address
is: Truma Gerätetechnik
GmbH & Co. KG, Wernher-
von-Braun Strasse 12,
85640 Putzbrunn. In
Germany, always notify the
Truma service centre if pro-
blems are encountered; in
other countries the relevant
service partners should be
contacted (see list of addres-
ses). Any complaints are to
be described in detail. In ad-
dition, the properly comple-
ted guarantee certificate is to
be presented, or the factory
number of the unit and the
date of purchase given.
To avoid transport damage,
the device may only be dis-
patched after agreement with
the Truma Service Centre in
Germany or with the particu-
lar service partner concerned
abroad. The risk for possible
transport damage will
otherwise be borne by the
consignor.
Dispatch is normally to be
carried out by freight for-
warders using the special
dispatch boxes available from
Truma. If it is a case of war-
ranty, the factory shall bear
the cost for the delivery to
the factory and the cost for
returning the appliance to the
customer. If the damage is
deemed not to be a warranty
case, the manufacturer shall
notify the customer and shall
specify repair costs which
shall not be borne by the ma-
nufacturer; in this case, the
customer shall also bear the
shipping costs.
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