25
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem your-
self. If the problem cannot be solved with the steps that are listed, contact our customer service
department.
Do not attempt to repair an electrical device yourself!
Problem
The device does not
switch on. / The control
panel (8) does not light
up.
The fuse in the fuse box
is triggered.
The brewing process is
not started.
Water runs out of the
device.
The coffee runs very
slowly into the glass
jug (4).
A large amount of
steam is produced in
the brewing process.
Possible cause
The mains plug is not inserted
correctly in the plug socket.
The plug socket is defective.
There is no mains voltage.
Too many devices connected to
the same circuit.
There is no / not enough water
in the water tank (10).
There is too much water in the
water tank (10).
The glass jug (4) was removed
from the device during the
brewing process and as a result
there is too much water in the
fi lter paper.
The coffee powder used is too
fi nely ground and the water is
unable to pass through the fi lter
paper.
The drip stop (6) is blocked.
The device is furred up.
The coffee powder used is too
fi nely ground.
Too much coffee powder used.
The device is furred up.
Fix
Correct the fi t of the mains plug.
Try another plug socket.
Check the fuse of the mains
connection.
Reduce the number of devices in
the circuit.
Fill the water tank with a
suffi cient amount of water.
Do not overfi ll the water tank!
During the brewing process,
remove the glass jug from the
device for no more than 30
seconds.
Use coffee powder with a
coarser grind.
Clean the fi lter insert (5) with
drip stop.
Descale the device.
Use coffee powder with a
coarser grind.
Do not overfi ll the fi lter paper.
Descale the device.
EN