Error Codes - MAHLE X20 System Guia Del Usuario

How long does it take to charge the inner battery?
It is possible to get 80% of SOC after the first 2 hours of
charging. The last part of the charge will take more time
depending on the inner battery version installed.
Maximum charging time is around 4 hours. Five minutes
after reaching the max SOC the eBike is automatically
switched OFF.
My display or Head Unit Control shows an error, what
do I have to do?
A malfunction shall be shown as an error or warning on
the head unit. Please connect the My SmartBike APP
from MAHLE to check the code number that identifies the
malfunction and share it with an authorized Dealer or
Customer Service.
Your Head Unit Control flashes orange.
X20 functionality is limited and therefore the Head Unit
shows you a warning. A malfunction will be shown as an
error or warning on the Head Unit. Please, connect the
My SmartBike APP from MAHLE to check the code
number that identifies the malfunction and share it with an
authorized Dealer or Customer Service.
My Head Unit Control flashes red
X20 functionality is compromised and therefore the head
unit shows you an error. A malfunction will be shown as
an error or warning on the head unit. Please connect the
My SmartBike APP from MAHLE to check the code
number that identifies the malfunction and share with an
authorized Dealer or Customer Service.
Can I use a third-party charger?
NO. The Active Charger is a device that establishes a
digital communication with the batteries. If you do use
NON-MAHLE original equipment, you run the risk of
destroying components and voiding the warranty terms.
Is it possible to use third-party Range Extenders?
NO. The Range Extender is a device that establishes a
digital communication with the batteries. If you do use
NON-MAHLE original equipment, you run the risk of
destroying components and voiding the warranty terms.
What is the consequence of tampering with the eBike
system?
Tampering will cause a direct security and safety issue
that will affect the normal operation mode designed,
running a high risk of suffering personal injuries and losing
the normal warranty terms. Only use MAHLE official
components to avoid that.

6.5. Error Codes

This is a short list of the potential error codes that might
occur in the HMI. For further information, get in touch with
your local dealer or the MAHLE technical service:
-> Flashing Red (ERROR)
-> Flashing Orange (WARNING)
Code HMI Description / Action
22
MOTOR_ERROR
Check the connections. If there is no
recovery go to your dealer.
30
OVER_CURRENT_PROTECTION
Restart the system. If there is no recovery
go the dealer.
COMM_HMI_ECU_ERROR
32
Error in the HMI – ECU Communication.
Check the connections. Needs to go to
assistance 0 to assist again. If there is no
recovery, go to your dealer.
33
NO_SPEED_SENSOR_INFO
Speed Sensor error. If there is no recovery,
go to your dealer.
TORQUE_FAULT
43
Torque sensor error. Review the
connections. If there is no recovery, go to
your dealer.
LOW_VOLTAGE_PROTECTION
44
Battery voltage too low. Charge the battery.
OVER_VOLTAGE_PROTECTION
45
Battery voltage too high. Discharge the
battery.
HALL_SENSORS_FAULT
46
Motor sensor error. If there is no recovery,
go to your dealer.
47
ECU_OVER_TEMPERATURE_PROTECTION
Motor controller temperature too high. Let
the system cool down.
49 BATTERY_CURRENT_ERROR
Battery current too high, reduce the
assistance. If there is no recovery, go to
your dealer.
50
BMS_COMMUNICATION_FAULT
Error in the BMS – ECU Communication. If
there is no recovery, go to your dealer.
025