EN
N°
Problem encountered
The loading lever does not
reach the supply position or
9
requires an excessive closing
effort.
Coffee is dispensed too fast
10
and, therefore, it is not so
creamy.
11
The coffee is cold.
12
The machine emits no sound.
Coffee flows out slowly drop
13
by drop.
The milk-based beverage
14
warning lights are OFF and the
buttons won't work.
66
TROUBLESHOOTING
Possible causes
1 - Spent capsule drawer
filled.
2 - Capsule stuck.
1 - A previously used capsule
is used.
2 - Capsule not present.
3 - Capsule not compatible.
1 - Too cold ceramic cup.
2 - Slow supplying, hydraulic
circuit clogged with
limescale.
1- Acoustic signal
OFF.
1 - Capsule not compatible.
2 - An inadequate pod has
been used.
3 - Supplying device clogged.
4 - Hydraulic circuit clogged
with limescale.
1 - Milk jug missing or
inserted wrongly.
2 - Milk cover positioned
with the nozzles facing
the handle.
Solution
Empty the tray and make an
attempt at closing the lever.
Open and close the lever to
drop the capsule.
Use a new capsule.
Insert the capsule.
Try again by using another
capsule from a different
package.
Heat the cup.
Perform the descaling procedure
by means of the Lavazza
descaling agent.
Set the machine to the stand-by
mode, then simultaneously
keep the Espresso and Caffè
Lungo buttons depressed over
at least 5 seconds. (refer to the
MACHINE SETTING section).
Try again by using another
capsule from a different
package.
Remove the used capsule and
use a new capsule.
Clean the coffee dispensing
spout
Perform the descaling procedure
by means of the Lavazza
descaling agent
Insert the milk jug. The milk
preparation warning lights will be
turned on if the jug is inserted
correctly.
Turn the milk cover so that the
nozzle will face the direction
opposite the handle.
The milk preparation warning
lights will be turned on if the jug
is inserted correctly.
Result
OK: call solved
Non-ok: go to step 2
OK: call solved
Non-ok: machine being
serviced.
OK: call solved
Non-ok: go to step 2
OK: call solved
Non-ok: go to step 3
OK: call solved
Non-ok: machine being
serviced.
OK: call solved
Non-ok: go to step 2
OK: call solved
Non-ok: machine being
serviced.
OK: call solved
Non-ok: machine being
serviced.
OK: call solved
Non-ok: go to step 2
OK: call solved
Non-ok: go to step 3
OK: call solved
Non-ok: go to step 4
OK: call solved
Non-ok: machine being
serviced.
OK: call solved
Non-ok: go to step 2
OK: call solved
Non-ok: machine being
serviced.