Check if the sealing O-ring (see chapter 2.1) is missing. If so,
•
replace it with the included replacement or otherwise contact
Alivion's technical support.
Check if the windings are damaged in any way. If so, please
•
contact Alivion's technical support.
Sampling failed (ERR 942)
Do not remove the sample vial before prompted to do so.
•
Ensure that the sample vial is not moved or tilted during
•
sampling.
Make sure the vial is screwed firmly and try using a new vial.
•
Make sure the Sealing O-Ring is installed correctly.
•
Contact Alivion's technical support if the problem persists.
•
Sampling failed (ERR 943)
Ensure that exactly 2 mL of sample is poured into the sample
•
vial.
Ensure the adsorbent material in the sample vial is neither
•
compressed nor removed.
Make sure you use an original Alivion sample vial.
•
7.2 Measurement errors
Measurement failed (ERR 950/951)
Ensure the inlet of the Alivion Spark M-20 is clean. Remove
•
debris, liquid, or alcoholic sample at the inlet of the device.
Do not screw in a sample vial or block the inlet in any other way
•
during the analysis.
Measurement failed (ERR 960/961)
Retry the measurement with a freshly prepared sample.
•
Retry the measurement with a different sample liquid.
•
Try to clean the sensor (Settings → Resets → Clean sensor).
•
Contact Alivion's technical support if the problem persists
•
Alivion Spark M-20
Troubleshooting
19