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5
TROUBLESHOOTING
ISSUES
Steam is not coming out
of the Steam Nozzles
The Hard Surface Floor
Pad is not adhering to
Steam Cleaner
The Cleaning Pads are
getting soaked (too wet).
Why?
The steam seems to be
making my floor too wet
IMPORTANT QUESTION:
Q: Do I always need to use a Microfiber Pad when cleaning with my
Steam Cleaner?
A. YES! It is critically important to ALWAYS use your Microfiber Pads. The
Steam Cleaner should NEVER be used without either a Hard Surface
Floor Pad or Carpet Glider with Carpet Pad.
Q: Why is my M2R Steam Cleaner sometimes hard to glide across
my floors?
A. If the microfiber floor pad does not have enough moisture, it can
be more difficult to push across your floor. The moisture in the pad
allows your steam cleaner to glide easier across the floor while keeping
your pad hot to help loosen and remove dirt & debris while cleaning.
The microfiber pad needs both moisture and heat to achieve the best
cleaning results.
POSSIBLE CAUSES
Improper Handle Assembly
Not enough pressure was
applied when attaching Pad
Floor Pad requires replacing due
to age of the Floor Pad
Boiler is overfilled
Green "Steam Ready Indicator
Light" is not illuminated
Front Steam Jets are being used
too frequently
The Cleaning Pad is too wet
(saturated with moisture)
SOLUTIONS
Call Customer Service to receive instructions to correct
the problem
Position Steam Cleaner about 2" above Pad and FIRM-
LY press it down onto the Pad
Replacement Floor Pads can be purchased at most
electrical appliance retail outlets
Let Steam Cleaner run until excess water ceases.
Remove some water from Boiler once the Boiler has
cooled down completely
Wait for green "Steam Ready Indicator Light" to
illuminate
Only use Front Steam Jets in short bursts for cleaning
tougher dirt or to clean hard to reach areas
Replace the wet Pad with a dry, clean Pad and resume
cleaning
Troubleshooting
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