Table 1. Troubleshooting issues (continued)
Problem
The green light on the
transmitter does not
flash when you connect
it to the sensor.
The green light on the
transmitter does not
flash when you connect
it to the tester.
Your transmitter battery
does not last for seven
days.
Likely Cause(s)
Your transmitter is not
fully connected.
Your transmitter is low
on power.
Your sensor is not prop‐
erly inserted into your
body.
Your transmitter is not
fully connected.
Your transmitter is low
on power.
Your transmitter is not
fully charged when you
connect it to the sensor.
35
Resolution
3. Charge the transmitter continuously for
eight hours. If flashing does not stop, call
your local representative. It may be time
to replace your transmitter.
1. Disconnect the transmitter from the sen‐
sor.
2. Wait for five seconds and reconnect
them. If the green light still does not
flash, proceed to step 3.
3. Fully charge the transmitter and connect
it to the tester. If the green light still does
not flash, see troubleshooting on "The
green light on the transmitter does not
flash when you connect it to the tester". If
the green light flashes, proceed to step 4.
4. Disconnect the transmitter from the
tester, wait at least five seconds, and con‐
nect the transmitter to the sensor. If the
green light still does not flash, proceed to
step 5.
5. The sensor may not be properly inserted
into your body. Remove the sensor from
your body and insert a new sensor.
1. Check the connection between the
transmitter and the tester. If the green
light still does not flash, proceed to step
2.
2. Fully charge the transmitter.
3. Test the transmitter with the tester again.
If you still do not see the green light flash,
call your local representative. It may be
time to replace your transmitter.
1. Fully charge the transmitter before con‐
necting it to the sensor. If the transmitter
battery still does not last for the duration
of one sensor use, proceed to step 2.