Table 1. Troubleshooting issues (continued)
Problem
Your transmitter has lost
connection with your
pump.
Note: An alarm or alert occurs and a message appears when your transmitter has lost connection
with your pump for 30 minutes.
Storage and handling
Store the transmitter, charger, and tester in a clean, dry location at room temperature. If the transmitter
is not in use, you must charge the transmitter at least once every 60 days.
CAUTION: Do not store the transmitter on the charger. If the transmitter is left on the charger
for more than 60 days, the battery will be permanently damaged.
Likely Cause(s)
The transmitter and
pump frequently lose
wireless connection.
Your pump is out of
range.
There is RF interference
from other devices.
Resolution
2. Move away from any equipment that can
cause RF interference. For more informa‐
tion on RF interference, see the Radio
Compliance Information sheet included
with your pump.
3. Make sure your pump and your trans‐
mitter are located on the same side of
your body to minimize any RF interfer‐
ence. If your fully charged transmitter
battery continues to lose power before a
full seven days, call your local represen‐
tative. It may be time to replace your
transmitter.
1. Move away from any equipment that can
cause RF interference. For more informa‐
tion on RF interference, see the Radio
Compliance information sheet included
with your transmitter. If your transmitter
is still not communicating with your
pump, proceed to step 2.
2. Make sure your pump and your trans‐
mitter are located on the same side of
your body to minimize any RF interfer‐
ence. If your transmitter is still not com‐
municating with your pump, call your
local representative for assistance.
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