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Operation and maintenance documentation HEATER CONDENS EC v202301
b)
Defects caused by connecting to the components or parts that are part of the heating system but have not been de-
livered by the Seller and whose inappropriate functioning has a negative impact on the device's functioning.
c)
Defects caused by connecting to the components that are not original spare parts
d)
Defects incurred by reselling the product by the first buyer/user to another buyer who dismantles/installs the device
that was previously installed and operated in a specific building and its conditions.
e)
Defects caused by improper expertise and insufficient knowledge of the installer and technical staff who, in an im-
proper way carry out after-sale service of the device
f)
Defects caused by special conditions of use that differ from typical/standard applications unless the parties (the Seller
and customer's technical staff) have previously agreed otherwise in writing.
g)
Defects incurred by natural disasters such as fire, explosions, and other incidents that may result in damages to me-
chanical, electrical, and protection devices
h)
Defects are caused by inappropriate cleaning of the technical facility or place where the device has been installed;
cleaning must take place periodically to suit the specific working conditions and the amount of dust.
i)
Defects arised from the absence or improper cleaning of heat exchangers; cleaning must be done periodically to suit
the specific working conditions and the amount of dust.
j)
Defects incurred by the inappropriate installation are inadequate for the low outside temperature of working condi-
tions.
k)
Defects incurred by the low temperature if no protection device is installed by the installing contractor to avoid:
- low temperatures on electrical and mechanical parts such as valves, electric and electronic controlling devices,
- water condensation and frost/ice near the device,
- thermal shock of the heater and heat exchanger caused by sudden changes of the outside temperature.
1.
Current maintenance works, and inspections follow from Operation and Maintenance Documentation and device program-
ming.
2.
Defects caused by banking of a device while waiting for the warranty service.
3.
Any and all defects caused to the company's property.
1.
In the event of a complaint under the Warranty conditions, the user may make the lodge a complaint directly to the Dis-
tributor.
2.
All repairs covered by the warranty shall be done as part of the activity of an installation company and Factory Service. All
repairs ensuing from the guarantee shall be done in a place where the device is installed.
3.
The user with respect to the service activities is obliged to:
Allow full access to the rooms where the devices were installed and provide the necessary facilities allowing direct ac-
-
cess to the device (lift, scaffolding, etc.) in order to do all the servicing covered by the guarantee.
Present the original of the Guarantee Card and VAT invoice recording the purchase,
-
Ensure safety while doing the servicing,
-
Allow starting works immediately after the arrival of the Service.
-
4.
In order to make a complaint under the warranty it is necessary to deliver to the Distributor's address the following docu-
ments:
-
a correctly filled-in complaint form that is available at the website of
a copy of the Guarantee Card
-
a copy of the proof-of-purchase - the sales invoice
-
5.
Repair service including the replacement of the parts shall be done free of charge only if the representative of the in-
stalling contractor or the Service claims that the defect or faulty device is caused by the fault of the producer.
6.
Any and all costs (cost of repair, travel, and exchanged components) incurred due to the unjustified complaint especially in
the situation when the representative of the Installing Contractor of the Factory Repair Service claims that defect/damage
was caused as a result of breaching the guidelines provided in the Operation and Maintenance Documentation or notices
the exclusions under §2 (Warranty exclusions) will be requested from the Buyer/Customer who reported the failure.
7.
The Claimant is obliged to give a written confirmation of the service provided.
8.
SONNIGER is entitled to refuse the warranty service if SONNIGER has not received full payment for the product com-
plained about under the Guarantee or any previous servicing activities.
§3 SONNIGER is not liable to:
§4. Complaint Procedure
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