EUFY Robovac Manual Del Usuario página 21

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Error Tone Cause
Two beeps RoboVac's bumper is stuck.
RoboVac can get stuck in the following
scenarios:
• When RoboVac does not have
enough power to reverse when
on the edge of a staircase that is
covered by a rug.
• When RoboVac tries to reverse due
to exposure to strong sunshine,
Three beeps
but cannot reverse due to physical
barriers in the way.
• When RoboVac reverses due to
exposure to strong sunshine, but
continues to be exposed to strong
sunshine after reversing for 3
seconds.
Four beeps RoboVac's power level is too low.
Solid red indicator light
Error Tone Cause
RoboVac's left/right wheel
One beep
is stuck.
RoboVac's side brush is
Two beeps
stuck.
RoboVac's suction fan is
Three beeps
stuck.
RoboVac's rolling brush is
Four beeps
stuck.
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Solution
Tap RoboVac's bumper several
times to dislodge any debris that
may be trapped underneath.
• Restart cleaning in a new
location.
• Use a physical barrier to
block off the problem area.
Manually charge RoboVac for at
least 5 hours.
Solution
Turn off RoboVac and remove any hair or debris
from the left/right wheel.
Turn off RoboVac and remove any hair or debris
from the side brush.
• Turn off RoboVac, then remove and
empty the dust collector.
• Make sure the suction inlet is not blocked
by any hair or debris.
Turn off RoboVac and remove any hair or debris
from the rolling brush.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID) and
password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with
the Eufy servers.
Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
Wi-Fi Channels
- The FCC requires that all wireless devices in the United States operate on the 1-11
wireless spectrum channels.
- Some countries outside North America can use spectrum channels higher than
channel 11. Refer to your local regulatory agency to determine which channels are
accessible.
- A future software release will support access to channels above 11 for users outside
North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, try the solutions below to solve the
problem. If the problem persists, contact the eufy service center for help.
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