Issue
The fan jerks upon startup.
The fan will not start.
The fan wobbles.
The fan is noisy during
operation.
I need to reboot the fan.
The remote will not
control the fan/light.
22
TROUBLESHOOTING
This is normal and may happen occasionally upon
startup. An initial slight jerking forward and backward
does not affect fan operation.
• Make sure the fan is receiving power. Check your
circuit breaker or fuse panel and wall switch for
functionality.
• Make sure supply power is adequate.
• Make sure all wires are securely connected and the
fan is properly wired and grounded.
• Make sure the batteries are properly installed in the
remote.
• Make sure all mounting hardware is secure and tight.
• Remove the airfoils and make sure the sticker on
each airfoil matches the corresponding sticker on
the motor unit. If the stickers do not match, move the
airfoils to the matching attachment points.
• Make sure all airfoils are aligned properly and are
securely fastened to the motor unit.
• If an airfoil is damaged, contact Customer Service.
Airfoils must be replaced as a set. Do not replace
individual airfoils.
Bring the fan to a complete stop.
• Gently turn the airfoils by hand, making sure there
are no fan parts rubbing on the hub when the fan
rotates.
• Check all mounting and fan hardware. If loose,
tighten.
Press and hold the fan On/Off button on the remote until
the fan's LED indicators start blinking. Within 30 seconds
of the LEDs blinking, press the fan On/Off button again.
When the LEDs stop blinking, the reboot is complete.
Remove and reinstall the fan's light:
1. Turn off power to the fan at the wall switch or circuit
breaker.
2. Remove the light from the bottom of the fan by
twisting the light counterclockwise.
3. Turn on power to the fan. Wait 30 seconds, and then
turn off power again.
4. Reinstall the light. Align yellow arrow stickers on
bottom of fan and light. Insert light into bottom of fan
and twist clockwise until you hear a click.
5. Turn on power to the fan and test fan/light operation
using the remote. If the remote still will not control
the fan/light, contact Big Ass Fans Customer Service.
Solution