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TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface elements will not
maintain a rolling boil or
cooking is slow
Surface elements do not
work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Unresponsive keypad
Precision Cooking button
beeps error tone when
pressed one time
Pan won't pair or activate
when tapping handle
Experiencing performance
or minor technical issues
including seeing 20F or
100F as set temperature
49-2001137 Rev. 1
Possible Causes
Improper cookware being used.
Cooktop controls improperly set.
+, -, or control lock pads have been touched
before an element is turned on.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Keypad is dirty.
A fuse in your home may be blown or the circuit
breaker tripped.
Object, such as utensil or debris, is on the
control interface.
Liquid is on the control interface.
There is no precision cooking device paired,
so you are unable to start a precision cooking
mode.
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
What To Do
diameter of the surface unit selected.
Check to be sure the correct control is set for the
surface element you are using.
See the Operating the Cooking Elements section.
Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
See the Glass surface – potential for permanent
damage section in the Cleaning the glass cooktop
section.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Remove object from control interface.
Wipe control interface to remove liquid.
Connect a precision cooking device.
Double tap the pan with firm taps (or knock) on the
black plastic endcap.
Replace AAA battery, installing with positive end out
of handle.
Check that your pan has a black endcap that
unscrews from the end of the handle. Pans with an
oval module reading "Hestan Cue
with Café appliances.
Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.
®
" will not work
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