Dreame X40 Ultra Manual De Usuario página 27

Troubleshooting
Problem
The robot will not turn on.
The robot will not charge.
The robot fails to connect
to Wi-Fi.
The robot cannot find and
return to the base station.
The robot gets stuck in
front of the base station
and cannot return to it.
The robot will not turn off.
Solution
The battery is low. Recharge the robot on the base and try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32°F (0°C) and 104°F (40°C).
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The contact between the charging contacts on the base station and the robot is poor, please clean the charging contacts.
Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to the
power supply or place the robot onto the base station to charge.
There are too many obstructions around the base station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
Clear any obstruction within 5 cm on the left and right sides or within 1.5 m in front of the base station to prevent the robot
from being blocked.
The route for returning to charge is blocked, e.g. the door is closed.
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
It is recommended to move the base station to a different place and try again.
Make sure the ramp extension plate is installed properly.
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
press and hold the button for 3 seconds to turn it off.
If the robot cannot be turned off by performing step 1, press and hold the button
robot. If the problem persists, please contact after-sales service.
for 10 seconds to forcibly turn off the
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