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. Troubleshooting
The product left our warehouse in perfect condition. If you do, however, discover a
problem, see if you can solve it by using the solutions offered in the following table.
If you do not succeed, contact our customer service team.
Problem
The appliance is
not working.
The food is not
cooked.
The food is not
evenly cooked.
The fried foods
are not crisp
enough.
The appliance
cannot be closed.
202
Possible cause
The mains plug (8) is not
plugged into a power
socket.
Incomplete entry.
The fill level is too high.
The cooking temperature
is too low.
The cooking time is too
short.
The pieces of food are too
close together.
The food is unsuitable for
cooking in the air fryer.
The fryer drawer (15/18) is
too full.
Troubleshooting
Only connect the appli-
ance to a properly installed
power socket.
Start the cooking process
by pressing the
(29) (see section "8. Operat-
ing the air fryer").
Only fill the fryer drawers
(15/18) up to 75% full.
Select fryer drawer or fry-
er drawer and press the
button (25) to increase
the cooking temperature.
Select fryer drawer or fry-
er drawer and press the
button (24) to increase
the cooking time.
Many foods need to be
shaken/turned several
times during the cooking
time.
Fill the fryer drawers (15/18)
with small pieces of food.
Smaller pieces cook more
evenly.
Use oven-ready or lightly
oiled snacks for crispier
results.
Only fill the fryer drawers
(15/18) up to 75% full.
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