Despite the utmost care taken during production, if
a defect should appear or a repair be necessary,
please get in touch with your authorized LOOK
retailer and bring both the defective product and
your purchase invoice, as well as a clear description
of the issue. Alternatively, contact our customer
service team at
info@lookcycle.com.
Legal warranty
LOOK,
through
its
distributors in the country in which the product was
purchased, guarantees its bicycles/frames against
non-conformity and hidden defects (1) for a period
of two years (2) from the date of purchase.
(1) Hidden defects are only covered under French
law. § 1641 to 1649 of the French Civil Code.
(2) Some countries and states do not allow for time
limits on implied warranties and/or the exclusion or
limitation of direct or consequent damages. In this
case, the limits and exclusions referred to above
do not apply. This limited warranty entitles you to
specific legal rights, and possible other rights, which
can vary according to local law.
For more information on the conditions and
coverage of our lifetime warranty, please refer
to our website www.lookcycle.com, WARRANTY
POLICY > LIFETIME WARRANTY
CUSTOMER SERVICE
WARRANTY
authorized
agents
Lifetime warranty
and
CONDITIONS
To activate the lifetime warranty, the bicycle must be
registered within 30 days of the date of purchase.
The registration form must be filled in correctly. If
you register your bike within ten days of the date of
purchase, the following additional lifetime warranty
benefits shall apply:
- Our 'Contrat Confiance' replacement program.
- Frame and fork safety check.
The quality and reliability of the products that
we oversee from design to marketing allow us,
through our agents and authorized distributors, to
offer you, in addition to the legal warranty, a free
lifetime warranty on LOOK bicycle frames and
forks. This lifetime warranty is only valid for the first
purchaser and cannot be transferred. Please note
that the lifetime warranty does not apply to paint and
finishes, nor to components other than the frame
and fork. LOOK's lifetime warranty is limited to the
repair or exchange, at LOOK's sole discretion, of all
or part of the affected product.
This manual may not be used or reproduced, even
partially, in any form or by any means, without prior
written consent from LOOK.
FR
22