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Troubleshooting
EN
Problem
Solution
The station cannot
Check whether the dust bag in the dust tank is full.
automatically empty
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station,
the dust box.
or the dust box. If any, clean the blocked part in time.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the
The water level in
problem persists, please contact the after-sales service team.
the washboard is
Gently press down on the used water tank to make sure it is installed correctly.
abnormal.
Remove the washboard and check whether the sewage drain is blocked and clean it.
Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
The mop pad holder is
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
raised abnormally.
problem persists, please contact the after-sales service team.
There is water under
When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is
the clean water tank or
normal. Please wipe with a dry cloth.
around the seal.
For additional services, please contact us via support.us@dreame.tech
Tel: +1 (866) 977-5177
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Specifications
Robot
Model
RLX56CE
Charging Time
Approx. 4.5 hours
Rated Voltage
14.4 V
Rated Power
75 W
Operation Frequency
2400–2483.5 MHz
Maximum Output Power
<20 dBm
Base Station
Model
RCXE0304
Rated Input
120 V 60 Hz 6.5 A (during dust emptying)
Rated Output
20 V DC, 2 A
Rated Power (during
1240 W
hot water cleaning)
Under normal use of condition, this equipment should be kept a
separation distance of at least 8" (20 cm) between the antenna and the
body of the user.
Note: Rated Power (during hot water cleaning) is determined by the power
value during the representative period (water temperature 25°C/77 ℉).
EN
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