SYMPTOM
Power light won't come on
Unit takes excessive amount of
time to heat up
(longer than 60-70 min)
There is a gap between the door
and the smoker when in use and
door latch has no more
adjustment
Grease is leaking out of smoker
through door and legs
No smoke
Temperature rapidly decreased
or shut down after few hours of
use
Controller displaying error
message
Power light is on, unit isn't
heating
Controller does not adjust heat
15
TROUBLESHOOTING GUIDE
CAUSE
Not plugged into wall
House fuse tripped
Controller malfunctioning
Unit plugged into an extension
cord
Door not closed properly
Controller malfunctioning
Door alignment
Damaged door seal
Drip pan not in place
Excess grease or oil build-up in
unit
Drain tube is not draining
No wood chips
Faulty control unit
Controller malfunctioning
Controller/unit malfunctioning
Controller/unit malfunctioning
POSSIBLE SOLUTION
Check wall connection
Make sure other appliances are not
operating on the same electrical
circuit. Check household fuses.
Contact Masterbuilt at 1.800.489.1581
Set unit so an extension cord does
not have to be used
Close door and fasten latch securely
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Reposition so hole lines up with drain
hole in bottom of unit
Clean unit
Check drain tube
Add wood chips (See Page 12)
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581