Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
Malfunction
Appliance does not heat up. Left illu-
minated ring flashing, right illumi-
nated ring lit.
Appliance does not heat up. Right-
hand illuminated ring flashes fast,
left illuminated ring is off.
Appliance is not working. Both illu-
minated rings flash alternately fast.
The corners of the appliance curve
upwards slightly during operation.
9
Possible cause
Drain valve is open.
Overheating protection: cooking
basin is empty or has been boiled
empty.
Cooking liquid under the minimum
mark.
Overheating protection: appliance
has been operated for too long in
the steam cooking setting without
the glass cover.
Overheating protection: very hot
water has been poured into the
cooking basin.
Overheating protection: the cook-
ing basin is clogged with scale. On
the base of the cooking basin, you
can see the shape of the heating
coil as a white coating.
Safety shut-off: appliance has not
been operated in the past four
hours.
Power outage: after a power out-
age, the appliance stays switched
off for safety reasons.
Installation error
The heat causes the cooktop's
metal to expand.
WARNING
Risk of electric shock
Incorrect repairs are dangerous. Repairs may
only be carried out by one of our trained after-
sales engineers. If the appliance is faulty,
unplug the mains plug or switch off the fuse in
the fuse box. Contact the after-sales service.
Solution
Close the drain valve after draining off the cook-
ing liquid. The appliance does not warm up when
the drain valve is open. If leftovers are blocking
the drain valve, open it again. Then carefully use a
suitable object such as the handle of a wooden
spoon to remove the leftovers.
Turn off the appliance. Top up cooking liquid up
to at least the minimum mark. Allow the appliance
to cool down.
Turn off the appliance and let it completely cool
down. Fit the glass cover in the steam cooking
setting.
Turn off the appliance and let it completely cool
down. Fill the cooking basin with cold water.
Turn off the appliance and let it completely cool
down. Wipe out the basin with a water and vine-
gar mixture or a descaling agent that is not harm-
ful to foodstuffs. Rinse thoroughly with clear
water.
Turn the right control knob to 0 and then switch
on again, if necessary.
Turn the right control knob to 0 and then switch
on again, if necessary.
Check correct fitting of the connecting cable to
the control panel.
This is normal. No curving is visible after cooling
down.
23