142 Software Error - Air Techniques ScanX Intraoral View Instrucciones Para Montaje Y Uso

Troubleshooting
14.2 Software error
Fault
"Too much ambient light"
EN
US
"Overtemperature"
"Erasure unit fault"
Imaging software fails to
recognize the unit
The unit does not appear
in the selection list in Vis-
taConfig
The unit appears in the
VistaConfig selection list,
but connection is not pos-
sible
Error message "E2490"
Error during data trans-
mission between unit and
computer. Error message
"CRC error timeout"
52
OBJ_DOKU-0000003578-mehrere-011.indd 52
Probable cause
Unit is exposed to too much light
Laser or erasure unit too hot
LED defective
Unit not switched on
Connecting cable between unit
and computer not correctly con-
nected
Computer does not detect any
connection to the unit
Hardware error
The IP address of the unit is be-
ing used by another unit
Unit is connected downstream of
a router
The IP address of the unit is be-
ing used by another unit
Subnet masks of the computer
and the unit do not match
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
Connecting cable used is incor-
rect or too long
Solution
Darken the room
i
Turn the unit such that no light
i
can directly enter into the entry
slot
Switch the unit off and allow it
i
to cool
Contact technician
i
Switch the device on
i
Check the connecting cable
i
Check the connecting cable
i
Check the network settings (IP
i
address and subnet mask)
Contact technician
i
Check the network settings (IP
i
address and subnet mask) and
assign a unique IP address to
each unit
Inform a service technician, if the
i
problem persists
Configure the IP address without
i
an intermediate router on the
unit
Reconnect the router
i
Manually enter the IP address in
i
VistaConfig and register the unit
Check the network settings (IP
i
address and subnet mask) and
assign a unique IP address to
each unit
Inform a service technician, if the
i
problem persists
Check subnet masks, adjust if
i
necessary
Restore the connection to the
i
unit
Repeat the process
i
Only use original cables
i
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09.04.2019 10:51:22